Designing a dashboard for evaluating the performance of urban transport: case of balanced scorecard

The problems of performance are increasingly critical, particularly in the urban transport sector. The involvement of several complex dimensions (social, human, economic, environmental, institutional, etc.) by multiple actors, and the need continues to provide quality transportation makes it difficult for the authorities.
This article aims to develop an integrated frame integrated for the assessment of the strategic performance of urban transport by using the Balanced Scorecard (BSC).
For urban transport, the BSC provides an integrated mechanism of a set of performance indicators that meet the diverse needs of actors in this sector. To make this work, we will articulate our article into three parts.
1. In the first part, an art status of the Balanced Scorecard. Its architecture and pillars.
2. We develop subsequently design methodology of BSC for urban transport. These include the identification of performance attributes, development of the strategic map and identification of performance indicators at each axis of the BSC.
3. Finally, a demonstration of the BSC for urban transport in the city of Fez.